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Home » Support

Support

Hellenic Systems Ltd provide a wide variety of Support to their customers for all Software and Hardware solutions. All Hellenic products are supported by our specialist technicians and support department.

Contract Support

Hellenic contract support hours are between 0900 and 1700, excluding extended hours.

For all Software / Hardware support: Call our South Woodham Ferrers office (01245 325753) and you will be assisted by our admin team.

Non - Contract Support

Software Problems: Fax (01245 328002) or email us (support@hellenic.co.uk) to report an issue to our South Woodham Ferrers office. You will receive a faxed / email response to your query within 5 working days.

Hardware Problems: For any Hardware that needs to be returned to Hellenic for repair please see our Returns section for more details. For any engineer on-site assistance please book a Hellenic call out.

Out of Hours Support

Hellenic out of hours support should only be used in an absolute emergency.

Email (support@hellenic.co.uk) or call our out of hours support telephone with details of your issue.

Attn: You must have a valid maintenance agreement with 24 hours support in operation in order to be elegible for our out of hours assistance.

HSL Knowledge Base

The New HSL Knowledge Base is now available to all customers.

Please log in to gain access (www.hellenic.co.uk/knowledgebase).

Book a Call Out

Non-Service Contract Customers:
Please to get access to the Hellenic call out form. Alternatively if you already have an online account please log in.

Service Contract Customers:
If your Service Contract is active just log in for access.

Book a Support Call

Non-Service Contract Customers:
Please to get access to the Hellenic support call form. If you already have an online account please log in.

Service Contract Customers:
If your Service Contract is active just log in for access instantly.

Our Service Engineers

Hellenic Service Engineers are spread across the UK so you can stay assured that they will get to your place in no time.
[Cullompton] [Irvine] [South Woodham] [Thetford] [Shrewsbury] [Ballyclare] [Bury St Edmunds] [Hull] [Fife]
 
 

Intermec Printer repair specialists and GOLD product partner

 

DELIVERING INNOVATIVE & COST EFFECTIVE SOLUTIONS TO THE FOOD INDUSTRY SINCE 1988



Hellenic offer the above features and many more to provide our companies with first class systems and the very best service. Delivering what you need, when you need it - from process point of contact to integrated management control systems.

We offer demonstrations on all our products so get in touch today to find out how we can help your company achieve your goals.

Phone:
   +44 (0)1245 325 753
Fax:
   +44 (0)1245 328 002

Software Support Issues:
support@hellenic.co.uk
General/Sales Enquiries:
sales@hellenic.co.uk

Address:
Hellenic Systems Limited,
73-75 Haltwhistle Road,
South Woodham Ferrers, Essex, CM3 5ZA