Support
Hellenic Systems Ltd provide a wide variety of Support to their customers for all Software and Hardware solutions. All Hellenic products are supported by our specialist technicians and support department.
Contract Support
Hellenic contract support hours are between 09:00 and 17:00
For all Software / Hardware support:
Call our South Woodham Ferrers office (01245 325753) and you will be assisted by our admin team.
Non – Contract Support
Software Problems:
Fax (01245 328002) or email us (support@hellenic.co.uk) to report an issue to our South Woodham Ferrers office. You will receive a email response to your query within 5 working days.
Hardware Problems:
For any Hardware that needs to be returned to Hellenic for repair please see our Returns section for more details. For any engineer on-site assistance please book a Hellenic call out.
Out of Hours Support
Hellenic out of hours support should only be used in an absolute emergency.
Email (support@hellenic.co.uk) or call our out of hours support telephone with details of your issue.
Attn: You must have a valid maintenance agreement with 24 hours support in operation in order to be elegible for our out of hours assistance.
HSL Knowledge Base
The New HSL Knowledge Base is now available to all customers.
Please log in to gain access (www.hellenic.co.uk/knowledgebase).
Book a Call Out
Non-Service Contract Customers:
Please register here to get access to the Hellenic call out form. Alternatively if you already have an online account please log in.
Service Contract Customers:
If your Service Contract is active just log in for access.
Book a Support Call
Non-Service Contract Customers:
Please register here to get access to the Hellenic support call form. If you already have an online account please log in.
Service Contract Customers:
If your Service Contract is active just log in for access instantly.
Our Service Engineers
Hellenic Service Engineers are spread across the UK so you can stay assured that they will get to your place in no time.
Equipment Returns
The following options are available, all subject to terms and conditions:
- Warranty:
Products purchased from Hellenic Systems Ltd are covered by a 12 months’ warranty. - Maintenance Contract:
Hardware Maintenance Contracts are available, please contact Service Dept. for details. - General Repairs:
Products not covered by warranty/maintenance may be repaired on a chargeable basis.
If you wish to return any equipment to Hellenic Systems for repair you MUST obtain an RMA number prior to sending.
Click below for the on-line Equipment Return Form or telephone 01245 325753 to request an RMA form.
