Hellenic Systems Ltd provide a wide variety of Support to their customers for all Software and Hardware solutions. All Hellenic products are supported by our specialist technicians and support department.

Contract Support

Hellenic contract support hours are between 08:30 and 17:30

For all Software / Hardware support:

Call our South Woodham Ferrers office +44 (0) 1245 325753 and you will be assisted by our admin team.

Book a Call Out

Non-Service Contract Customers:
Please register here to get access to the Hellenic call out form. Alternatively if you already have an online account please log in.

Service Contract Customers:
If your Service Contract is active just log in for access.

HSL Customer Portal

The New HSL Customer Portal will soon be available to all customers.

Please check back for more detail.

Out of Hours Support

Hellenic out of hours support should only be used in an absolute emergency.

Attn: You must have a valid maintenance agreement with 24 hours support in operation in order to be elegible for our out of hours assistance.

Our Service Engineers

Hellenic Service Engineers are spread across the UK so you can stay assured that they will get to your place in no time.

Equipment Returns

The following options are available, all subject to terms and conditions:

  • Warranty:
    Products purchased from Hellenic Systems Ltd are covered by a 12 months’ warranty.
  • Maintenance Contract:
    Hardware Maintenance Contracts are available, please contact Service Dept. for details.
  • General Repairs:
    Products not covered by warranty/maintenance may be repaired on a chargeable basis.

If you wish to return any equipment to Hellenic Systems for repair you MUST obtain an RMA number prior to sending.

Click below for the on-line Equipment Return Form or telephone 01245 325753 to request an RMA form.

Equipment Return Form